Shipping policy
Return Policy
Note :
1.Ensure your wig is intact and lace is uncut off
2.Email us photos to apply for a return. Our email address is info@lavauxhair.com
3.Return to our Australian Address which will be forwarded once application had been approved.
4.All returns don't have handling fees and restocking fees.
5.Custom made wigs and clearance wigs are final sales which can not be returned
2. Processing of Exchange & Refund
- Receiving
- Checking Goods
- No damage
- Singing for the pack
- Confirming the delivery
- Receiving
- Checking the goods
- Take photos
- Submit attachment to: Info@lavauxhair.com.au
- Send product to our address
- Exchange items or just refund
**Shipping Policy - Lavaux Hair**
Welcome to Lavaux Hair, where we aim to provide you with a delightful shopping experience. Below is our Shipping Policy to guide you through the process of receiving your premium hair and wig products.
**Order Processing:**
- All orders are processed within 1-2 business days of payment confirmation.
- Please ensure your shipping address is accurate to avoid delays.
**Shipping Methods:**
- We offer standard shipping for all orders.
- Estimated delivery times vary based on your location. Standard shipping usually takes between 3-7 business days.
**Shipping Costs:**
- Shipping costs are calculated at checkout based on your location and the weight of your order.
**Order Tracking:**
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- Use the provided tracking details to monitor the progress of your shipment.
**International Shipping:**
- We currently only offer shipping within Australia.
- For international shipping inquiries, please contact us at info@lavauxhair.com.
**Shipping Delays:**
- Lavaux Hair is not responsible for delays caused by unforeseen circumstances such as weather, postal strikes, or customs delays.
**Missing or Lost Packages:**
- If your package is marked as delivered but you have not received it, please check with your local postal service first.
- For further assistance, contact us at info@lavauxhair.com, and we will do our best to help.
**Shipping Address Changes:**
- Please ensure your shipping address is accurate when placing an order.
- Contact us immediately at info@lavauxhair.com if you need to make any changes.
**Shipping Policy Updates:**
- Lavaux Hair reserves the right to update its Shipping Policy at any time.
- Customers will be notified of any changes through our website.
If you have any questions or concerns regarding our Shipping Policy, feel free to reach out to us at info@lavauxhair.com.
Thank you for choosing Lavaux Hair for your hair and wig needs.
Sincerely,
@Lavaux Hair